Cable TV Lost Another Million Customers in Q3 — Sort Of
Another million U.S. consumers canceled their conventional cable service last quarter, extending a long-standing trend. That brings the total tally of cord-cutters since cable TV's 2014 peak to a figure of around 20 million, depending on how you're figuring the numbers.
There's a curious detail that now has to be added to any discussion of the cable television industry's continued cable subscriber losses, however. That is, people will still buy cable TV. They'll even pay a reasonable premium for a complete package, even knowing they'll not be watching most of the programming offered to them. What's changing is how these consumers watch cable programming, and who they buy it from.
Another 1 million people cut the cord
In the three-month stretch ending in September, cable giants like Comcast (NASDAQ: CMCSA) lost another 273,000 cable TV customers. AT&T (NYSE: T) shed another 590,000 premium television subscribers, most of whom presumably said goodbye to its
The only conventional cable name to add new users last quarter was Charter Communications (NASDAQ: CHTR), which managed to bring another 67,000 paying customers on board. As was
All told, the nation's six biggest names in the linear cable business (which makes up about 95% of the industry's total subscriber connections) collectively lost 985,000 conventional cable customers. Adding in the smaller providers, one could say America's cable business lost another million households during the three-month stretch ending in September.
That's technically a slowdown from the losses suffered in 2019 and in the first half of 2020. But that slowdown also reflects the fact that there are now fewer people left to cut the cord.
Well, this is strange
That's an ugly trend, even if it is slowing. There's something going on, however, that investors should note. That is, consumers may still be proverbially cutting the cords that pipe cable television signals into their homes. They're no longer giving up cable on a net basis, though. They're buying it in droves from providers that aren't your typical cable providers.
Walt Disney's (NYSE: DIS) Hulu + Live is one example. This subscription-based streaming service still offers a wide variety of on-demand programming. Consumers willing to pay $54.99 per month can enjoy live programming from more than 65 channels that have traditionally only been available through linear cable -- channels like HGTV, FX, Lifetime, and Discover, as well as broadcasts from networks such as CBS and NBC. Disney
It's not just Walt Disney doing well with streaming cable, though. Alphabet's (NASDAQ: GOOGL) (NASDAQ: GOOG) YouTube TV now boasts
In fact, even subtracting AT&T's loss of 37,000 over-the-top television subscribers, the

Data source: Cable companies' quarterly investor reports, and analyst estimates when corporate-supplied data is unavailable. Chart by author.
Cable companies can't ignore the new norm
While the disparate results are eye-popping, don't necessarily expect streaming cable's growth to outpace linear cable's losses going forward. It might. But the unusual circumstances of the COVID-19 pandemic are likely to be the chief accelerator of these opposing trends. Both are apt to slow as the world works its way back to its pre-COVID condition.
Nevertheless, the trends -- and the streaming cable trend in particular -- were already in place. They were only exacerbated by this year's circumstances, and not caused by it.
For investors, the take-away is simple enough. This data shows there is a path out of the cord-cutting rut for providers willing and able to take it. So far, though, most of the key cable players haven't done much with the opportunity. Comcast's Peacock and AT&T's
As the old saying goes, though, sometimes you gotta do what you gotta do.
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