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Facebook (FB) Q4 2020 Earnings Call Transcript

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Facebook (NASDAQ: FB)
Q4 2020 Earnings Call
Jan 27, 2021, 5:00 p.m. ET

Contents:

  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:


Operator

Good afternoon. My name is Mike, and I will be your conference operator today. At this time, I would like to welcome everyone to the Facebook fourth-quarter and full-year 2020 earnings conference call. [Operator instructions] This call will be recorded.

Thank you very much. Ms. Deborah Crawford, Facebook's vice president of investor relations, you may begin.

Deborah Crawford -- Vice President of Investor Relations

Thank you. Good afternoon, and welcome to Facebook's fourth-quarter and full-year 2020 earnings conference call. Joining me today to discuss our results are Mark Zuckerberg, CEO; Sheryl Sandberg, COO; and Dave Wehner, CFO. Before we get started, I would like to take this opportunity to remind you that our remarks today will include forward-looking statements.

Actual results may differ materially from those contemplated by these forward-looking statements. Factors that could cause these results to differ materially are set forth in today's press release and in our quarterly report on Form 10-Q filed with the SEC. Any forward-looking statements that we make on this call are based on assumptions as of today, and we undertake no obligation to update these statements as a result of new information or future events. During this call, we may present both GAAP and non-GAAP financial measures.

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A reconciliation of GAAP to non-GAAP measures is included in today's earnings press release. The press release and an accompanying investor presentation are available on our website at investor.fb.com. And now, I'd like to turn the call over to Mark.

Mark Zuckerberg -- Chief Executive Officer

All right. Thanks, everyone, for joining us today. I hope you are all staying healthy and well. Our community and business had a strong end of the year.

As COVID continued to keep many of us apart and at home, people and businesses continue relying on our services to stay in touch and create economic opportunities. 2.6 billion people now use one or more of our apps each day, and more than 200 million businesses, mostly small businesses, use our free tools to reach customers. Those numbers give a sense of scale but some of the stories we hear show the impact. Groups have formed where COVID long-haulers are helping each other through this scary experience where there's not much else to turn to.

Teachers are sending class assignments to students through WhatsApp. Local bookstores and coffee shops are using Instagram to let customers know they're open for curbside pickup. We saw people come together to raise $1.8 billion for nonprofit and personal causes through our fundraising tools last year, including $175 million for COVID-related causes alone. I'm proud of the role that our services played in helping people support each other during what has been such a hard time.

Now, I've spent a fair amount of time on recent earnings calls talking about our election integrity efforts. So I'm not going to discuss them at length today, but I do want to call out that according to our estimates, we easily surpassed our goal to help 4 million people register to vote as part of the largest-ever effort -- largest effort to distribute authoritative voting information in recent history. And I want to thank everyone involved in our teams and outside involved with that effort. So today, I'm going to focus on our product work, and specifically, I'm going to focus on four themes that I'm excited about for the year ahead: communities, private messaging, commerce tools for small businesses, and building the next computing platform.

So let's start with communities. Now, I think that helping people build communities is one of the most important things that we can do. Our social fabric is made of multiple different layers through which we get our social support. First, we have friends and family, and that's the most personal layer.

Then we have communities we're part of, where we feel a sense of purpose and belonging, explore interests, develop skills, grow as individuals and then meet new people. And then finally, there's the safety net that society and government provide. And in many parts of the world, there's been an unfortunate decline in community participation over the last several decades, that second layer. And this isn't something that we can solve alone but I think we can help.

So now that we've helped billions of people stay connected with friends and family, helping everyone find and participate in communities that are meaningful to them has been our next goal. And we even updated our mission a few years ago to reflect this, making it -- give people the power to build community and bring the world closer together. Today, more than 600 million people are now members of a group on Facebook that they consider to be meaningful in their lives. This has grown steadily over time.

And I hear all the time from people who are in parenting groups that there are major resources to navigate raising kids or from people who found a group that shares the same health condition, and they can lean on that community for knowledge and support, or from people who've moved to a new place and joined local groups to meet people and get situated. Our product focus now is to develop this community infrastructure beyond feeds and message boards to help people build and run full, self-sustaining community institutions. So we're building tools to help groups get things done together and provide support for people that span messaging, video chat, and even communities' own websites. And we're exploring different ways to raise funds, including donations, merchandise, and membership fees to help group leaders support their communities' operations and hire people for different roles that are needed to build sustainable communities for the long term.

So as we continue to focus on this, we need to make sure that the communities that people connect with are healthy and positive. And that's something that we've been focused on for a while now. One way, of course, that we do this is by taking down groups that break our rules against things like violence or hate speech. And in September, we shared that we had removed more than 1 million groups in the last year alone.

But there are also a lot of groups that we may not want to encourage people to join even if they don't violate our policies. So for example, we stopped recommending civic and political groups in the U.S. ahead of the elections. And we're continuing to fine-tune how this works, but now, we plan to keep civic and political groups out of recommendations for the long term and we plan to expand that policy globally.

And to be clear, this is a continuation of work we've been doing for a while to turn down the temperature and discourage divisive conversation and communities. Now, along these same lines, we're also currently considering steps that we can take to reduce the amount of political content in News Feed as well. We're still working through exactly the best ways to do this. And to be clear, of course, we're still going to enable people to engage in political groups and discussions if they want to.

These can often be important and helpful, and there can be ways that people organize grassroots movements or speak out against injustice or learn from people with different perspectives. So we want these discussions to be able to keep happening, but one of the top pieces of feedback that we are hearing from our community right now is that people don't want politics and fighting to take over their experience on our services. So one theme for this year is that we're going to continue to focus on helping millions of more people participate in healthy communities, and we're going to focus even more on being a force for bringing people closer together. Next, let's talk about private messaging.

As we've discussed before, while people enjoy connecting with friends and communities in the digital equivalent of a town square in apps like Facebook and Instagram, the fastest-growing social experiences are about connecting privately in the digital equivalent of the living room in services like WhatsApp and Messenger. So that's why we kicked off a big effort a couple of years ago to reimagine what a modern social platform would look like if you build it from the bottom-up to be privacy first. And we identified several core principles. A private social platform should be built around the most intimate interactions that we have, and that's one-on-one conversations.

The most important aspect of privacy and security is that your conversations should stay between you. And that means that your conversations should always be end-to-end encrypted, and they should disappear when you're done with them. Now, safety and reducing spam matter, too, and that means that we should maintain a minimum amount of metadata to build sophisticated tools to stop bad actors using these services. And you should have choice over what services you use.

So we should make messaging as interoperable as possible across our apps. And finally, no matter what, we should only store people's data in countries where we know we can keep it secure, and we should continue opposing data localization in countries with weak records on human rights or privacy. Now, I think that these are the privacy principles that matter most to people. First and foremost, people care that their conversations stay private.

But after that, people also care about safety and other convenience, too. And from this perspective, WhatsApp and the direction that we're heading in with Messenger are the best private social apps available. Now, we have a lot of competitors who make claims about privacy that are often misleading. Now, Apple recently released so-called nutrition labels which focused largely on metadata that apps collect rather than the privacy and security of people's actual messages, but iMessage stores non-end-to-end encrypted backups of your messages by default unless you disable iCloud.

So Apple and governments have the ability to access most people's messages. So when it comes to what matters most, protecting people's messages, I think that WhatsApp is clearly superior. Now, since I try to use these earnings calls to discuss aspects of business strategy that I think are important for investors to understand, I do want to highlight that we increasingly see Apple as one of our biggest competitors. iMessage is a key linchpin of their ecosystem.

It comes pre-installed on every iPhone, and they preferenced it with private APIs and permissions, which is why iMessage is the most used messaging service in the U.S. And now, we are also seeing Apple's business depend more and more on gaining share in apps and services against us and other developers. So Apple has every incentive to use their dominant platform position to interfere with how our apps and other apps work, which they regularly do to preference their own. And this impacts the growth of millions of businesses around the world.

Including -- with the upcoming iOS 14 changes, many small businesses will no longer be able to reach their customers with targeted ads. Now, Apple may say that they're doing this to help people, but the moves clearly track their competitive interests. And I think that this dynamic is important for people to understand because we and others are going to be up against this for the foreseeable future. Now, our messaging services continue growing, but it is an uphill battle and our services just need to be that much better as private social platforms to succeed.

So to make sure that we remain the best, a couple of years back, we kicked off a number of long-term efforts that have started shipping recently. And more of these projects around strengthening encryption, ephemerality, interoperability, and offering other tools are going to be shipping throughout this year. All right. So now, let's talk about commerce.

Our goal here is to give every individual, entrepreneur, and small business access to the same kinds of tools that historically only the big companies have had access to. And we've always cared about this, but the pandemic has made it more urgent. So it used to be the case that only large companies could afford to have analytics or targeted advertising capacity to reach their customers. And it was expensive to build these capabilities, and it often required building teams and storing large amounts of data in-house, which most small businesses can't do.

And so one of the things that I'm most proud of is that we build the tools so we can offer these same capabilities to small businesses often for free. So when you hear people say that we hold a lot of data, that's because hundreds of millions of businesses that would have otherwise had to do this individually and would have had no easy way of doing so are now using our services to help them reach customers. And when you hear people say that we're connecting data from lots of sources, that's to help small businesses reach customers more efficiently. Now, big companies often do this themselves, but small businesses can't a lot of times.

So we do this for them. So when you hear people argue that we shouldn't be doing these things or that we should go back to the old days of untargeted television ads, I think that what they're really arguing for is a regression where only the largest companies have this capacity, small businesses are severely disadvantaged, and competition is diminished. So with our commerce tools, we've made it so that a business can set up a shop once, and then they will have an online storefront in both Facebook and Instagram immediately and eventually on WhatsApp and Messenger as well. And we recently expanded checkout to all U.S.

businesses, making the process of buying a lot more seamless. And as the lockdowns have continued, we saw more businesses, more small businesses, and creators also use paid online events as a way to make money. WhatsApp is also an important part of our strategy here. More than 175 million people message a WhatsApp business account every day.

And we're building new features to make it even easier to transact with businesses in the app. We introduced carts, which lets people browse catalogs, select multiple products and send the order as a message to a business. And the more people that interact with businesses, the better tools that we're going to need to provide for businesses to help them support their customers. Many businesses need more than a phone to manage their customer service.

So we're building tools to let businesses store and manage their WhatsApp chats using our secure hosting infrastructure if they would like. And we're in the process of updating WhatsApp's privacy policy in terms of service to reflect these optional experiences. Now, to clarify some confusion that we've seen, this update does not change the privacy of anyone's messages with friends and family. All of these messages are end-to-end encrypted, which means we can't see or hear what you say, and we never will unless the person that you message chooses to share it.

And business messages will only be hosted on our infrastructure if the business chooses to do so. So we want everyone to know the lengths that we go to, to protect your private messages. So we are moving the date of this update back to give everyone time to understand what the update means. Finally, let's discuss our work building the next computing platform.

This is one of the areas that I'm most excited about our progress heading into 2021. If you look at the history of computing, every 15 years or so, a new major platform emerges that integrate technology more naturally and ubiquitously into our lives, starting with mainframes and PCs and browser-based computing, and then mobile. And I believe that the next logical step here is an immersive computing platform that just delivers this magical sense of presence that you're really there with another person or in another place. Our phones can't deliver this, and neither can any other technology that has come before it.

This is going to unlock the types of social experiences that I have dreamed about building since I was a kid, and it's what we're building toward at Facebook Reality Labs. We launched Quest 2 in October, and it is on track to be the first mainstream virtual reality headset. We designed it so that anyone could jump in with the best and most immersive experience out there and at a price that makes it available to as many people as possible. Now, I think that Facebook has done more than any other company to help bring virtual reality to the mainstream, and it has been great to see so many people embrace this, especially this year during the pandemic.

We're seeing people use it to play games with friends when they can't be together in person, to do workouts in their living room, or to meet with colleagues while they're working from home. So there are a lot of reasons that Quest 2 was one of the hot holiday gifts this year. We're also seeing a growing ecosystem of developers building amazing new experiences for the platform. Right now, more than 60 Oculus developers are generating revenue in the millions, and that's nearly twice as many as a few months ago.

In previous quarters, I've talked about our long-term future goals when it comes to virtual reality, but I think that this quarter's results show that this future is here. Augmented reality glasses are going to be a key part of this vision, too. We're still working on some of the foundational technology to underpin these and the ultimate product is still some years away, but this year, we are excited to deliver a first glimpse of what will be when we launch our first pair of smart glasses from Ray-Ban in partnership with Luxottica. And during this pandemic, we've also seen Portal has proven to be a great way for people to stay connected especially over the holidays as families had to celebrate apart.

This year, we're focused on expanding the role of Portal and virtual reality presence into the workplace, bringing more features that can improve remote presence, collaboration, and productivity. 2021 has a lot of unknowns. We don't know when vaccines are going to be widely available, when our teams will be back in the office or when our lives are going to start feeling normal again. But what I do know is that we're going to keep investing in and innovating on the big themes that I discussed here in order to put more power in the hands of people and small businesses.

I personally believe that technology can unlock progress and opportunity and that the full story of the Internet has not yet been written. That's why I'm hopeful for the year ahead and grateful that you are all in this journey with us. And now, here is Sheryl to talk about our business.

Sheryl Sandberg -- Chief Operating Officer

Thanks, Mark, and hi, everyone. Like Mark, I hope everyone is safe and healthy. This was a strong quarter for our business as the acceleration of online commerce we've seen during the pandemic continued into the holiday season. Our total revenue for Q4 was $28.1 billion, which is a 33% year-over-year increase, our fastest growth rate in over two years.

After a really difficult year for so many businesses, this holiday period was important. And while many businesses are still struggling, the good news is that Q4 was stronger than expected for retail. In the U.S., the National Retail Federation reported that sales in November and December went up 8% year over year and online sales were up 24%. This holiday period was also longer.

Compared to previous years, advertisers started spending earlier and sustained that spend well beyond Black Friday and Cyber Monday. We saw robust performance across regions, as well as an improvement in brand advertising. The strength of our Q4 performance is a result of years of investments in free and paid tools to help businesses succeed online. Even before the pandemic, businesses were going digital, but COVID made this a necessity.

Almost overnight, businesses had to create digital storefronts, figure out how to take online orders, and find new ways to reach their customers. For many small companies, these steps or even just setting up a website or a mobile app can be difficult and expensive. Our free and paid tools help solve these problems for businesses around the world. With so many businesses struggling when the pandemic hit, we asked our teams what do businesses need and how can we help.

First, they need the tools to get their business up and running online. So what can we do to make ours simpler and more effective? And can we build new ones to help them? Second, they need the digital skills and know-how to succeed. So how can we help more businesses with training and resources? And third, they need their voices to be heard. So can we use our scale to amplify their voices and tell their stories? We've been asking these questions throughout the last year and into Q4.

On the first, we accelerated our work on tools to make it easier for people to find brands and products they love and for businesses to manage their online presence and connect with customers. Mark talked about some of the new tools we've launched, like shops and paid online events. In the fall, we also rolled out Facebook Business Suite, a new interface to help businesses manage their pages or profiles across our apps. We also continued to invest in making our products as effective as possible so businesses can get more value for every dollar they spend.

Personalized ads are privacy-safe and help businesses reach customers where they are, which has been more important than ever during the pandemic. One notable area of progress this past year was in Stories ads, which have become more effective for direct-response advertisers. One business that used Stories ads is Carlota Flower Lab, a florist in Los Reyes, Mexico. Before COVID, they made 70% of their revenue from face-to-face workshops.

So when the pandemic hit, founder Paola Mendoza had to get creative. She used personalized ads on Instagram to reach new audiences and even found her first international customers with campaigns targeting California and Texas. One campaign for Dia de los Muertos, the Day of the Dead in November, led to a 24 times return on ad spend, helping Paola triple her annual revenue in 2020 despite COVID. On the second, resources and training, we did some big things in 2020.

We created a Business Resource Hub, a one-stop shop for resources and trainings for small businesses that we've continued to build out through the end of the year. We committed to reach 1 million members of the black community and 1 million members of the Latinx and Hispanic communities in the U.S. with free digital skills training through our Elevate program by 2023. And we reimagined our Boost with Facebook events to reach businesses virtually with 100 million people tuning in throughout the year.

This included our 12-week season of support to help businesses across 16 countries prepare for the holidays. On the third, a great example of how we amplify the voices of our businesses in Q4 is our #BuyBlack Friday campaign, one of my favorite campaigns ever. In the U.S., black-owned businesses closed at twice the rate of others after the start of the pandemic. So we wanted to help people shop with them over the holidays.

We created ways for people to find black businesses in their local area, a gift site featuring products from black businesses across the U.S., and even a #BuyBlack Friday show on Facebook Live that was seen by 15 million people. One of the small businesses we featured is a vegan skincare brand called Redoux from New York City. Its founder, Asia Grant, appeared on the #BuyBlack Friday show, and that became one of her most successful sales days ever. The campaign gave her record revenue and web traffic, and she was even able to hire more people, something that's so important given current unemployment rates.

Business owners like Asia and Paola have worked hard to adapt and grow online, but lots of businesses will continue to struggle in 2021. So we're going to keep listening to them and building on what we did last year. That means improving our products and tools to help businesses seamlessly manage their online presence, advertise across our apps, and communicate with customers through business messaging. It means making more training available through programs like She Means Business for women and Elevate for diverse communities.

And it means finding more ways to amplify their voices, whether it's sharing the stories of small businesses worried that Apple's iOS 14 changes will hurt their ability to reach customers or showcasing small businesses and gift guides and products like businesses nearby. I want to close by saying how grateful I am to all the businesses around the world who work with us. Your partnership helps us build the tools you need so you can continue to grow and hire. And as always, I'm grateful to our incredible teams who have done so much to help businesses survive this difficult year, including coming up with great ideas like #BuyBlack Friday.

I hope that 2021 is a better year for everyone. Now, here's Dave.

Dave Wehner -- Chief Financial Officer

Thanks, Sheryl, and good afternoon, everyone. Q4 was a strong quarter, capping off a solid year for our business as full-year 2020 revenue grew 22% to $86 billion. We have been encouraged to see improved demand for our ads during the second half of the year after facing significant headwinds at the onset of the pandemic. Our results reflect the ongoing strength in the digital economy and the value we're providing to millions of businesses who use our services to reach consumers and generate sales.

Let's begin with our community metrics. In December, we estimate that approximately 2.6 billion people use at least one of our services on a daily basis and that approximately 3.3 billion people use at least one on a monthly basis. Facebook daily active users reached 1.84 billion, up 11% or 188 million compared to last year. DAUs represented approximately 66% of the 2.8 billion monthly active users in December.

MAUs grew 299 million or 12% compared to last year. Consistent with our outlook, U.S. and Canada DAU declined 1 million sequentially as usage continued to normalize from peak COVID levels experienced earlier in the year. Turning to the financials.

All comparisons are on a year-over-year basis unless otherwise noted. Q4 total revenue was $28.1 billion, up 33% or 32% on a constant-currency basis. We benefited from a currency tailwind and had foreign exchange rates remained constant with Q4 of last year, total revenue would have been $339 million lower. Q4 ad revenue was $27.2 billion, up 31% or 30% on a constant-currency basis.

The growth in advertising revenue was largely driven by a strong holiday shopping season for retail, which benefited from the ongoing shift to online commerce. On a user geography basis, ad revenue was strongest in Europe, which grew 35% and benefited from currency tailwinds; U.S. and Canada grew 31%, and Asia Pacific grew 29%. Rest of world growth improved 25% but continues to be significantly impacted by currency headwinds.

In Q4, the total number of ad impressions served across our services increased 25% and the average price per ad increased 5%. Impression growth was driven by both Facebook and Instagram. The increase in average price per ad was driven primarily by Facebook mobile feed, as well as pricing improvement in Instagram Stories. Other revenue was $885 million, up 156% due to strong Quest 2 holiday sales.

We've been encouraged by the positive reception of Quest 2 since its October launch. Turning now to expenses. Q4 total expenses were $15.3 billion, up 25% compared to last year. In terms of specific line items, cost of revenue increased 49% driven primarily by hardware costs related to Quest 2 sales, core infrastructure investments, and payments to partners.

R&D increased 34% driven primarily by hiring and investments in core products, as well as our consumer hardware efforts. Marketing and sales increased 8%, driven by hiring and marketing spend. Lastly, G&A expenses decreased 13% as we lapped charges related to the BIPA legal settlement recorded in the fourth quarter of 2019. In the past year, we added a record 13,600 net employees and reached our goal of adding 10,000 employees in tech and product roles.

We ended the year with over 58,600 full-time employees, up 30% compared to last year. We continue to be pleased with our ability to recruit, onboard, and retain talent in this environment. Fourth-quarter operating income was $12.8 billion, representing a 46% operating margin. Our tax rate was 14%.

Net income was $11.2 billion or $3.88 per share. Capital expenditures were $4.8 billion, driven by investments in data centers, servers, office facilities, and network infrastructure. Free cash flow was $9.2 billion, and we ended the quarter with $62 billion in cash and marketable securities. For the full year, we repurchased $6.3 billion of our Class A common stock and had $8.6 billion remaining in our prior authorization as of December 31.

Today, we announced a $25 billion increase in our stock repurchase authorization. Turning now to the outlook. We continue to face significant uncertainty as we manage through a number of crosscurrents in 2021. We believe our business has benefited from two broad economic trends playing out during the pandemic.

The first is the ongoing shift to online commerce. The second is the shift in consumer demand toward products and away from services. We believe these shifts provided a tailwind to our advertising business in the second half of 2020, given our strength in product verticals sold via online commerce and our lower exposure to service verticals like travel. Looking forward, a moderation or reversal in one or both of these trends could serve as a headwind to our advertising revenue growth.

At the same time, in the first half of 2021, we will be lapping a period of growth that was negatively impacted by reduced advertising demand during the early stages of the pandemic. As a result, we expect year-over-year growth rates in total revenue to remain stable or modestly accelerate sequentially in the first and second quarters of 2021. In the second half of the year, we will lap periods of increasingly strong growth, which will significantly pressure year-over-year growth rates. We also expect to face more significant ad targeting headwinds in 2021.

This includes the impact of platform changes, notably iOS 14, as well as the evolving regulatory landscape. While the timing of the iOS 14 changes remains uncertain, we would expect to see an impact beginning in the late first -- beginning late in the first quarter. There is also continuing uncertainty around the viability of transatlantic data transfers in light of recent European regulatory developments. And like other companies in our industry, we are closely monitoring the potential impact on our European operations as these developments progress.

Turning now to expenses. We expect 2021 total expenses to be in the range of $68 billion to $73 billion, unchanged from our prior outlook. This is driven by investments in technical and product talent, as well as continued growth in infrastructure costs. We continue to expect 2021 capital expenditures to be in the range of $21 billion to $23 billion driven by data centers, servers, network infrastructure, and office facilities.

Our outlook includes spend that was delayed from 2020 due to the impact of the pandemic on our construction efforts. Turning now to tax. We continue to expect our full-year 2021 tax rates to be in the high teens. In closing, 2020 was a unique operating environment that introduced a number of unforeseen challenges.

We have been pleased with our team's ability to adapt in order to maintain the reliability of our services, deliver new products and experiences, and support the millions of businesses who use our platforms to reach consumers. With that, Mike, let's open up the call for questions.

Questions & Answers:


Operator

We will now open the lines for a question-and-answer session. [Operator instructions] Your first question comes from the line of Brian Nowak from Morgan Stanley.

Brian Nowak -- Morgan Stanley

Thanks for taking my question. I have two, the first one for either Mark or Sheryl. I appreciate the color on commerce. I was curious as for any encouraging, quantifiable signposts or learnings that you've seen so far in Instagram Shopping that sort of give you confidence you're making progress in building out this opportunity.

And then the second one, Dave, appreciate the comment on the forward outlook and the outlook commentary. I guess the question is -- you sort of talk about this shift to consumer expenditure toward products away from services that could potentially be a headwind in the back half as it reverses. I think last quarter, you mentioned you had 10 million advertisers. So maybe talk to us about sort of some of the segments of advertisers you think that you're missing and what initiatives do you have in place to sort of broaden the advertiser base to bring more services on the platform.

Thanks.

Sheryl Sandberg -- Chief Operating Officer

I can take the first. With Instagram Shopping, we launched a new Shop tab on Instagram in Q4, and this is built on other shopping efforts we've had. We see this as an overall part of our commerce effort. We've always been, I think, a great place for people to discover new products and services, but we are very interested in taking people all the way down that funnel from discovery to purchase to finding products and services to checking out as well.

And our shopping efforts are part of that. We're seeing nice uptick. It's still really early days, but we think businesses are having a good experience and people are having a good experience. And as always, with our ad products and with our commerce products, we want to make sure we provide a great experience to the end-user so that they can find the things they are looking for.

Dave Wehner -- Chief Financial Officer

Hey, Brian, it's Dave. Yes, the data that we've looked at there really is that when you look at the data from the U.S. BEA, it basically showed that in Q3, while the services consumer spend was still down year over year, spending on goods actually surged to record levels or the highest in like 15 years. We don't have the results for Q4, but we expect that sort of trend continued.

If you look at the balance of our business, it tends to skew more toward products relative to the overall GDP or the overall consumer spend in, for instance, the U.S. So we just think we're overall exposed a little bit more to products. We continue to invest to improve our exposure and travel -- sorry, in service areas like travel. But our expectation would be in 2021, we'll continue to have a similar skew toward products as we've had in the past.

But we'll continue to make investments to make our ad products more relevant for services as well.

Operator

Your next question comes from the line of Doug Anmuth from J.P. Morgan.

Doug Anmuth -- J.P. Morgan -- Analyst

Great. Thanks for taking the question. For Dave and Sheryl, we know you mentioned significant ad targeting headwinds. But has your view on IDFA changed at all over the past few months? Just curious how you're thinking about Facebook's ability now to offset some of the impact just through things like limited log-in mode and new APIs and other conversion tools and data.

And then if you could just talk a little bit more about how you're thinking about the impact across FAN and then the core products. Thanks.

Dave Wehner -- Chief Financial Officer

Doug, I'll take that. So I don't think our outlook has changed in any significant way on iOS 14. We continue to believe that that will be a headwind in the ads business. It's, in our view, not just limited to IDFA, but broader than that is we're going to have to be providing a prompt, asking people for permission to use third-party data to deliver personalized ads.

So that's going to be true whether you're using IDFA or not. And we do expect there to be high opt-out rates related to that, and that's factored into our outlook. We expect that to roll out sometime -- we expect later in Q1. But the timing is uncertain, and Apple hasn't given clarity on that at this point.

And we do expect that will have increasing impact through the year as more users adopt iOS 14 and go through those permissions. When you think about what the mitigations might be, obviously, there's going to be mitigation of the impact on us, to some extent, just because this is a platformwide change. And so it will impact everyone. And so that's going to mitigate it to some extent.

And in addition, over time, we hope to help businesses by providing more on-site conversion opportunities through initiatives like shops and also click-to-messaging ads. As it relates to specifically the Audience Network products, obviously, that's going to have a significant impact on Audience Network on iOS, as we've explained in the past. But the broader impact given the size of that business is really to the core advertising business on iOS.

Operator

Your next question comes from the line of Eric Sheridan from UBS.

Eric Sheridan -- UBS -- Analyst

Thanks so much for taking the question. Maybe two if I can. Mark, just coming back to your comment, what do you see as some of the key investments either on the hardware side or the content and application side to unlock the opportunity based on what you recently saw with the success of Oculus in the holiday period where there's piece of hardware, obviously, that sold through quite well? And how do you think about aligning investments against the opportunity in the coming years? And then maybe -- I don't know if it's for Sheryl or Dave, but maybe if I could just follow up a little bit on Doug's question. When you think out to the language you're using about the back half of the year, is there any sense you can give us quantitatively about how to think about some of the tougher comps you'll see as we move through '21 versus identifying the degree or the severity of different outcomes from some of the headwind? Thanks so much.

Mark Zuckerberg -- Chief Executive Officer

I can take the first one. So when we started working on virtual and augmented reality, we basically laid out a path where we knew that virtual reality would be practical to build first. And we view that it's kind of all part of one continuous ecosystem for spatial, immersive computing, and presence, so the key things that we're trying to do with VR now. I do believe that Quest 2 is the first mainstream virtual reality product that is doing quite well, and I'm really proud of what we've been able to do there.

The goal there is we keep on shipping content and titles and working with developers and shipping new capabilities to the device. Like last year, we shipped the ability to do -- now hand-tracking, which no one expected to be possible yet, but the team working on that did some really great work. And it just made the device better and increased the value. So we're continuing to work on new hardware as well.

The new hardware will kind of fit the same platform. So the content that works on Quest 2 should be forward-compatible. And so that way, we're going to build one kind of larger installed base around the virtual reality headsets that we have. And at the same time, we're building toward a future with some of the fundamental technology investments that we're making to be able to provide augmented reality glasses that hopefully will be able to support a lot of the same content in this ecosystem over time and take advantage of a lot of these foundational investments that we've made.

So this continues to be a long-term investment. I think it's very important both for the vision of what we want to do. Like I said in my script before -- earlier, it's just some of the things that we're going to be able to build with VR and AR are the types of social experiences that I wanted us to -- I wanted to build since I was a kid, and I'm excited to be able to unlock that. And I also think strategically, it's important for us to have a little more control of our own destiny in terms of the operating systems and platforms that all of our services operate on, so continue to be very focused on this and optimistic about what we're seeing.

Dave Wehner -- Chief Financial Officer

Yeah. Eric, it's Dave. Just coming back to your question. I think the context is we have this -- we've had a tremendously strong quarter, Q4 of this year.

A number of factors, we talked about, driving that. A couple of are pandemic-related, which is just the shift to online commerce, as well as the ongoing -- the shift to more spend on products versus services. In Q4, we also saw strength with sort of our full range of advertisers. We have seen sort of small- and medium-sized businesses come back and start getting strength in Q2 and Q3 or Q3, specifically.

And then Q4, we also saw strength from some of our largest advertisers as well. So as you look out in 2021, I think we're just going to be facing tougher comps in the back half of the year. Some of those things related to the pandemic had the potential to revert, whether it's more consumer expenditure shifting toward services away from products. So that will make it a little bit of a tougher comp.

And then you layer on top of that headwind to growth related to privacy-related headwinds. The biggest factor there is iOS 14. So we certainly anticipate growth, but we're just looking at tougher comps as we hit the back half of the year given really, most importantly, the strength that we saw this year and then, on top of that, the headwinds that we're seeing from some of the privacy changes.

Operator

Your next question comes from the line of Justin Post from Bank of America.

Justin Post -- Bank of America Merrill Lynch -- Analyst

Great. Thank you. I guess I'll ask about regulation. I know it's a tough topic.

First, Mark, in your prepared remarks, you elevated a little bit competition with Apple. Is there anything going on with iOS 14 besides IDFA that maybe puts you in more direct competition with Apple? And then secondly, obviously, the FTC filed their case since the last earnings call. Maybe just open forum, any thoughts on that that you're able to share. Thank you.

Mark Zuckerberg -- Chief Executive Officer

Well, in terms of the competition with Apple specifically, I laid out three or four product focus areas. And with the exception of the work that we're doing on communities, which I think is quite separate from the work that they do, the other three areas, I think, are going to have very significant competitive overlap with Apple. In messaging, certainly, iMessage is the most popular service in the U.S., I think, because of the fact that they pre-install it and give their app several advantages that other apps don't have. In commerce and supporting small businesses, I think there, you have some of the iOS 14 changes that we think are going to be very problematic especially for small businesses.

And then longer term, as we move toward building the next computing platform, I think we would expect to see them as more of a competitor there as well. So I do think that this is sort of shaping up that -- we face many competitors, right? There are a lot of competitors in the core social app work that we do. [Technical difficulty]

Operator

Excuse me. This is the operator. I apologize, but there will be a slight delay in today's conference. Please hold and the conference will resume shortly.

Thank you for your patience. [Technical difficulty] Speakers, we are now connected.

Mark Zuckerberg -- Chief Executive Officer

Was there another question on that last one that I was supposed to answer?

Dave Wehner -- Chief Financial Officer

Well, there was a question about the FTC.

Justin Post -- Bank of America Merrill Lynch -- Analyst

Hey, guys, we're back.

Dave Wehner -- Chief Financial Officer

All right. Are we on now through this line?

Operator

Yes, you are connected.

Dave Wehner -- Chief Financial Officer

OK.

Mark Zuckerberg -- Chief Executive Officer

All right. So where did I lose you?

Dave Wehner -- Chief Financial Officer

I think you had covered the question of the dynamics related to the competitive landscape, and then there was a follow-on question around the FTC case and any thoughts that we have on that. I don't think we have anything we necessarily are commenting on at this point.

Mark Zuckerberg -- Chief Executive Officer

Yes, nothing on the case. I mean, on regulation overall, because I think some of the question was focused on that, the point that I would highlight is I actually think it would be very helpful to us and the Internet sector overall for there to be clearer rules and expectations on some of these social issues around how content should be handled or how elections should be handled, around what privacy norms governments want to see in place because these questions all have trade-offs, right? All the content and elections content and elections questions have trade-offs between giving people free expression and a voice. But some, there are trade-offs again, safety and privacy and other social equities. They're all very important.

And it's, I think, very difficult for a private company to balance those, and I think it would be much better to have just a clearer guidance and clearer rules for the Internet. So that's going to be something that we continue to advocate for.

Dave Wehner -- Chief Financial Officer

Mike, can we go to the next question?

Operator

Your next question comes from the line of Ross Sandler from Barclays.

Ross Sandler -- Barclays -- Analyst

Hey, guys, a question about the price/volume metrics that you disclosed -- can you hear me?

Dave Wehner -- Chief Financial Officer

Yeah. I can hear you, yes.

Ross Sandler -- Barclays -- Analyst

A question about the price versus volume metrics, Dave, that you just mentioned. The first quarter in a long time that price, I think, was up year on year. I know there's a lot of factors that go into that. But you also mentioned that you're seeing strong traction from DR advertisers around the Stories format.

So maybe just a little bit more color on where we are in the Stories versus feed price dynamic and what kinds of DR advertisers are seeing the most traction around these Stories ads. Thanks a lot.

Dave Wehner -- Chief Financial Officer

Yeah. Sure, Ross. So, I mean, as you know, with the auction dynamic, the growth in pricing does really depend on impression growth. And we saw impression growth slowed this quarter to 25% from the Q3 rate of 35%.

And some of that is just due to lapping product optimizations on Instagram during Q4 of '19, as well as just the normalization of engagement trends on Facebook. And so we would expect that sort of overall story to continue into Q1 with those trends. And then we're also continuing to make iterative improvements that enhance the performance and benefit pricing over time. And the one example that we give there is Instagram Stories that, as you know, it's been an area we've been focused on to try and make DR performance through better ads in our activity work better on Stories, and we've been seeing some good progress there.

So we called that out, as well as being a driver of price improvement. There's still a gap with Stories ads and feed ads, but we've been pleased with the progress we've been making on that front.

Operator

Your next question comes from the line of Colin Sebastian from Baird.

Colin Sebastian -- Baird -- Analyst

Great. Thanks very much. Two quick ones from me. I guess given the ongoing efforts in private messaging, I'm curious ultimately what will differentiate Messenger from WhatsApp other than branding or geography if there's an inevitable consolidation of functionality there.

And then secondly, on Reels, I know it's still early, but any update on performance or uptake, as well as the road map for monetization, I think, would be helpful. Thank you.

Dave Wehner -- Chief Financial Officer

Mark, do you want to take this?

Mark Zuckerberg -- Chief Executive Officer

Yeah, I can take the first one. I mean, the biggest connection for -- the biggest difference between Messenger and WhatsApp is, obviously, the connection to Facebook. And the kind of same identity and graph that you use on Facebook comes with you to Messenger. So even if you can send messages across the different apps and there's more interoperability and we bring the same world-class privacy features to both, I think that that will still make the apps feel fairly distinct.

I also think the kind of aesthetic and focus of the apps on how much different functionality they include will vary. I think WhatsApp has always had -- we've always focused a lot on making it a very utilitarian experience and place more of a premium on simplicity there. So we'll continue adding new functionality, but we're more focused on keeping that minimal. Whereas in Messenger, we have a lot more tools and features for expression, and I would expect that we'll continue adding more there as well.

Sheryl Sandberg -- Chief Operating Officer

On the second, with Reels, we're really pleased with the early data on consumption, and we have a bunch of work ahead of us to make it easier for people to create and discover content. We've now rolled out the product into over 50 countries. In monetization of it, we've launched branded content tag in Reels. So that helps creators share the content and monetize.

We launched shopping in Reels. And we've said that we will launch ads. The timing is to be determined. And we're going to follow the same pattern we followed on other things like Stories.

We launch a consumer product. We make sure there's product-market fit and people are using it. Then we launch an ad product, and we make sure that it's beneficial for consumers. And as David answered in, I think, the last question, we work very diligently quarter by quarter on the basis point improvements that help us scale a product.

So we will do things to make it easier for people to create the right businesses to create the right ad format. We will do things to make those ads get to the person who might be looking for that product or service.

Operator

Your next question comes from the line of Youssef Squali from Truist Securities.

Youssef Squali -- Truist Securities -- Analyst

Great, thank you very much. I have two questions, please. Mark, I want to go back to the first theme that you discussed of communities and how you're looking to potentially deemphasize civic and political groups. How important -- or how large is civic and political content on the site? Is there a way to quantify it or quantify the engagement with it to see if this is one of the headwinds that you guys talk about in terms of potentially emerging in 2021? And second, on the regulatory headwinds, there is just increasing talk of about Section 220 protection.

I know it's a thorny subject. But from where you stand, how do you see Facebook -- and not just really Facebook, but other social media platforms dealing with it and if it was either to be narrowed or even completely eliminated? Thank you.

Mark Zuckerberg -- Chief Executive Officer

Sure. I can probably take both of those. Yes. I don't know if we have any stats to share on the size of civic and political content, but it's a pretty small minority of the content, right? And all the feedback that we have from our communities suggest that the vast majority of people would like it to stay that way.

And I think there has been this trend, I think, across society where a lot of things have become politicized and politics has kind of had a way of creeping into everything. And I think a lot of the work that we're -- a lot of the feedback that we see from our communities is that people don't want that in their experience. They come to our services to connect with friends and family, to connect to communities that they care about. And I think that we can potentially do a better job of those core jobs that we have and do a better job of helping to bring people together and helping to promote healthier communities if we can reduce the amount of politics on our services.

Now, I mean, we'll have to balance this carefully because we have a deep commitment to free expression. So I believe that if people want to be able to discuss the stuff or join groups there, they should certainly be able to do that. But I just don't think that it's serving the community particularly well to be recommending that content right now. But one thing to mention just because you were asking about the headwinds and all that is I don't think that this is a factor in any of that.

And Wehner can jump in if there's any more that you want to add on that. But I don't think that that's what he had in mind in any way there. Wehner, I'll skip a beat for you to jump in if you want before going to the next question.

Dave Wehner -- Chief Financial Officer

Yeah. No, I was just going to say that exact thing, Youssef. This is not something that's factoring into our outlook. It's not a headwind that is a factor in our 2021 outlook.

And certainly, on the ads front as well, political is extremely small. It's low single-digit revenue even in an active political quarter like we had. So, no, it's not factoring in on either the ad side or the engagement side in our outlook.

Mark Zuckerberg -- Chief Executive Officer

Yeah. And now, going to your 230 question, I do think -- and I testified this -- about this in Congress. I do think that Congress should update Section 230 to make sure that it's working the way that people intend, right? And it's after, I think, being in place for almost 25 years. And the Section 230 has been very important.

It's helped give rise to the Internet as we know it today, and it's given Internet platforms tools to be able to balance free expression and safety. And I think it's also gone pretty far in terms of helping to ensure that values like free expression are built into the Internet's DNA. So I think that any changes should be thought through very carefully and should be thought through not just from the perspective of what a larger company like Facebook or Google or Twitter could handle in terms of updating their content moderation policies but also from the perspective of making sure that new companies can continue to emerge. I think that's very important as well.

So we've supported changes in this for a while. Back in 2018, we supported a change to prevent sex trafficking. And we'll support similar efforts to tackle harms like child exploitation, imagery, and material and opioids. And we'll also support a new push to make content moderation systems more transparent.

The details on all this, of course, matter, but we hope to be able to work with the new Congress on this.

Deborah Crawford -- Vice President of Investor Relations

Operator, we have time for one last question.

Operator

Your last question comes from the line of John Blackledge from Cowen.

John Blackledge -- Cowen and Company -- Analyst

Great. Thanks. Two questions. Mark, on community, could you just provide further details on layering more services for Facebook groups and expectation for uptake of those new services? And could community evolve as a meaningful monetization driver in the coming years? And then on IDFA, maybe for Dave or Sheryl, how do you think advertisers are prepared for the changes? And will the long-tail advertisers be more impacted than the larger, more sophisticated advertisers? Thanks.

Mark Zuckerberg -- Chief Executive Officer

I can speak to the first point. First, for the business -- and I don't think we've looked at communities separately from friends and family. They're both different types of content that show up in News Feed that people interact with, but my guess is that it's probably already a pretty meaningful driver of the business and the value that people get from the services today. So absolutely, I think as this continues to grow, it should be in the future.

The big trend that we're looking at now and that I tried to call out in my remarks earlier is that right now, there's a spectrum of different kinds of groups and communities on Facebook, everything from meme groups that people find very entertaining and fun to groups that people really turn to for support when they have kind of serious issues in their lives. And I think that right now, though, most of these communities, they have this backbone of -- there's a feed. There are ways to message people. But when I think about the physical communities that I'm a part of, in my life, they often have more of an institutional structure, right? There are subcommunities.

There are people who -- it's their full-time job to basically help people engage and basically help people navigate them. I'm thinking about things like the synagogue that I'm a member of, right? I mean, there are people there whose job is to help engage the congregation and help them get basically the most out of everything that the institution has to offer, and that's a very important kind of community organization. And I would love for more institutions like that to be able to organize and build community more effectively online. So there are lots of just different tools that I think that if we provide, spanning messaging, spanning video chat, these organizations' own websites and other things that they do that if we can help in a lot of those areas, then we can make it so that groups on Facebook are not just a feed and a place where you post some content and maybe engage on a post, but that we can really help more organizations build up community institutions like that.

And I think that that could be a very big contribution and something that I'm excited about taking on.

Sheryl Sandberg -- Chief Operating Officer

To your second question, we think it's a really important question and one that we take very seriously. So small businesses are very reliant on personalized ads, the ability to use data in a very privacy-safe way to get the customers who are interested in their products and services. And that makes sense. Big businesses, we can buy an ad to the whole country.

We can buy an ad to a whole region. Small businesses can't. They have to find the precise audiences they want. And I think one of the mainstays of our business is we've enabled that targeting in a very privacy-safe way without giving information without permission to advertisers.

And what's happening with IDFA is that small businesses are really concerned because they're worried that they're not going to be able to buy effective advertising. If all personalized ads went away, small businesses would see a 60% cut in website sales. Now, we don't think Apple's contemplating going that far that quickly, but that is the general direction of what would happen. And you can see that that would be very detrimental to their business.

It's also very detrimental to economic growth because so much of our job growth comes from small businesses. I think it's worth noting it's not just about advertisers. Some of these changes also impact developers and other forms of businesses. We are starting to hear from creators and developers who are worried that some of their free services will have to start charging or shut down, force them into subscriptions or other in-payments for revenue.

Now, not all small businesses are aware of these challenges, but we are hearing from more and more of them. So we're very concerned.

Deborah Crawford -- Vice President of Investor Relations

Great. Thank you, everybody, for joining us today. We appreciate your time, and we look forward to speaking with you again.

Operator

[Operator signoff]

Duration: 67 minutes

Call participants:

Deborah Crawford -- Vice President of Investor Relations

Mark Zuckerberg -- Chief Executive Officer

Sheryl Sandberg -- Chief Operating Officer

Dave Wehner -- Chief Financial Officer

Brian Nowak -- Morgan Stanley

Doug Anmuth -- J.P. Morgan -- Analyst

Eric Sheridan -- UBS -- Analyst

Justin Post -- Bank of America Merrill Lynch -- Analyst

Ross Sandler -- Barclays -- Analyst

Colin Sebastian -- Baird -- Analyst

Youssef Squali -- Truist Securities -- Analyst

John Blackledge -- Cowen and Company -- Analyst

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This article is a transcript of this conference call produced for The Motley Fool. While we strive for our Foolish Best, there may be errors, omissions, or inaccuracies in this transcript. As with all our articles, The Motley Fool does not assume any responsibility for your use of this content, and we strongly encourage you to do your own research, including listening to the call yourself and reading the company's SEC filings. Please see our Terms and Conditions for additional details, including our Obligatory Capitalized Disclaimers of Liability.

Randi Zuckerberg, a former director of market development and spokeswoman for Facebook and sister to its CEO, Mark Zuckerberg, is a member of The Motley Fool's board of directors. Motley Fool Transcribing has no position in any of the stocks mentioned. The Motley Fool owns shares of and recommends Facebook. The Motley Fool has a disclosure policy.


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