Send me real-time posts from this site at my email
Motley Fool

JPMorgan Chase & Co (JPM) Q4 2019 Earnings Call Transcript

Image source: The Motley Fool.

JPMorgan Chase & Co (NYSE: JPM)
Q4 2019 Earnings Call
Jan 14, 2020, 8:30 a.m. ET

Contents:

  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:

Operator

Good morning, ladies and gentlemen. Welcome to JPMorgan Chase's Fourth Quarter 2019 Earnings Call. This call is being recorded. Your line will be muted for the duration of the call. We will now go live to the presentation, please standby.

At this time, I would like to turn the call over to JPMorgan Chase's Chairman and CEO, Jamie Dimon and Chief Financial Officer, Jennifer Piepszak. Ms. Piepszak, please go ahead.

Jennifer A. Piepszak -- Chief Financial Officer

Thank you, Operator. Good morning, everyone. I'll take you through the presentation which, as always, is available on our website and we ask that you please refer to the disclaimer at the back.

Starting on Page 1, the firm reported net income of $8.5 billion, EPS of $2.57, and revenue of $29.2 billion, with a return on tangible common equity of 17%. Underlying performance continues to be strong. Deposit growth accelerated in the fourth quarter across Consumer and Wholesale with average balances up 7% year-on-year.

We saw solid loan growth with Card and AWM being the bright spots as average loans across the Company were up 3% year-on-year, excluding the impact of home lending loan sales from prior quarters.

Client investment assets in Consumer & Business Banking were up 27% and Asset and Wealth Management, AUM, was up 19%, reflecting stronger market performance versus the prior year as well as organic growth. We ranked Number one for the full year in global IB fees with 9% wallet share and growth IB revenue in the Commercial Bank was a record $2.7 billion.

In CIB markets, we were up 56% year-on-year compared to a weak fourth quarter last year. However, it's important to note the quarter was very strong in absolute terms, in fact a record fourth quarter. And credit performance continues to be strong across the Company.

On to Page 2 and some more detail about our fourth quarter results. Revenue of $29.2 billion was up $2.4 billion or 9% year-on-year with net interest income down $220 million or 2% on lower rates, largely offset by balance sheet growth and mix and higher CIB Markets NII. Non-interest revenue was up $2.6 billion or 21% on higher revenue in CIB markets and AWM and continued strong performance in home lending and auto.

Expenses of $16.3 billion were up 4% on volume and revenue-related costs. Credit remains favorable with credit costs of $1.4 billion, down $121 million or 8% year-on-year, reflecting modest net reserve releases and net charge-offs in line with expectations.

Turning to the full-year results on Page 3; the firm reported net income of $36.4 billion with EPS of $2.72 and revenue of $118.7 billion, all records and delivered a return on tangible common equity of 19%. Revenue was up $7.2 billion or 6% year-on-year with net interest income up $2.1 billion or 4% on balance sheet growth and mix as well as higher average short-term rates, partially offset by higher deposit pay rates. Non-interest revenue was up $5.1 billion or 9%, driven by growth across Consumer and higher CIB markets revenue and expenses of $65.5 billion were up 3% year-on-year, driven by continued investments as well as volume and revenue-related costs, partially offset by lower FDIC charges.

Revenue growth and our continued expense discipline generated positive operating leverage for the full year. And on credit, performance remained strong throughout 2019. Credit costs were $5.6 billion. In Consumer, credit costs were up $210 million reflecting an increase in card due to balance growth, largely offset by lower credit costs in home lending,. And in wholesale, we were up $504 million, largely due to reserve releases and higher recoveries both in 2018.

Moving to the balance sheet and capital, on Page 4; we ended the fourth quarter with the CET1 ratio of 12.4%, up slightly versus last quarter. The firm distributed $9.5 billion of capital to shareholders in the quarter, including $6.7 billion of net repurchases and a common dividend of $0.90 per share. And while on the topic of capital, it's worth noting, given the actions we have taken, we fully expect that we will remain in the 3.5% GSIB bucket.

Before we move into the business results, I'll spend a moment talking about CECL on Page 5. As you know, the transition to CECL was effective on January 1st and therefore there is no impact to our 2019 financials. On the page is the CECL adoption impact and overall net increase to the allowance for credit losses of $4.3 billion, which is at the lower end of the range we provided.

This was driven by an increase in consumer of $5.7 billion mostly coming from card, partially offset by a decrease in Wholesale of $1.4 billion. In Cards, the increase is a result of moving to lifetime loss coverage versus a shorter loss emergence period under the current model, whereas in wholesale, modeling changes like using specific macroeconomic forecasts versus through-the-cycle loss rates under-incurred result in a decrease, especially given the forecast of credit environment.

Recognition of the allowance increase has resulted in a $2.7 billion after-tax decrease to retained earnings, as you can see on the page. Also important to note, we have elected to use the transition approach to recognize the impact on capital.

And now turning to the businesses, we'll start with Consumer Community Banking on Page 6. In the fourth quarter, CCB generated net income of $4.2 billion and an ROE of 31% with accelerating deposit growth of 5%, client investment assets up 27% and total loans down 6%. For the full year, results in CCB were strong with $16.6 billion of net income, up 12% and an ROE of 31% on revenue of $55.9 billion, up 7%. Fourth quarter revenue was $14 billion, up 3% year-on-year.

In Consumer & Business Banking, revenue was down 2%, driven by deposit margin compression, largely offset by strong deposit growth and higher non-interest revenue on the increasing client investment assets as well as account and transaction growth. Home Lending revenue was down 5%, driven by lower NII on lower balances which were down 17% reflecting prior loan sales and lower net servicing revenue predominantly offset by higher net production revenue, reflecting a 94% increase in origination.

And in Card, Merchant Services & Auto; revenue was up 9% driven by higher card NII on loan growth as well as the impact of higher auto lease volumes. Cards loan growth was 8% with sales up 10%, reflecting a strong and confident consumer during the holiday season. Expenses of $7.2 billion were up 2%, driven by revenue related costs from higher volumes as well as continued investments in the business, including market expansion, largely offset by expense efficiencies.

On Credit, this quarter's CCB had a net reserve release of a $150 million. This included a release in the home lending purchase credit impaired portfolio of $250 million, reflecting improvements in delinquencies and home prices which was partially offset by a reserve build in card of $100 million driven by growth. Net charge-offs were $1.4 billion largely driven by card and consistent with expectations.

Now turning to the Corporate & Investment Bank on Page 7; for the fourth quarter, CIB reported net income of $2.9 billion and an ROE of 14% on revenue of $9.5 billion, a strong finish to the year. For the full year, CIB delivered record revenue of $38 billion and an ROE of 14%. In Investment Banking, IB fees reached an all-time record for the full year.

We maintained our number one rank in global IB fees and grew share to its highest level in the decade. For the quarter, IB revenue of $1.8 million was up 6% year on year, outperforming the market which was flat. Advisory fees were down 3% following a record performance last year.

On a sequential-quarter basis, fees were up meaningfully as we benefited from the closing of some large transactions, and for the year, we ranked number two and gained share. Debt underwriting fees were up 11% year-on-year due to higher bond issuance activity as clients accelerated their funding to take advantage of attractive pricing conditions to strengthen their balance sheets.

And for the year, we maintained our number one rank overall and we were number one from these acquisitions in both high-yield bonds and leveraged loans. Equity underwriting fees were up 10% year-on-year, reflecting strong performance in the U.S. and Latin America.

The new issuance market continue to be active, and for the year we ranked number one in equity underwriting as well as IPOs. Our overall pipeline continues to be healthy and strategic dialogs with clients is constructive, equity markets remain receptive to new issuance and the rate environment is favorable for debt issuance.

Moving to markets; total revenue was $5 billion, up 56% year-on-year, driven by record fourth quarter revenues in both fixed income and equity markets. Fixed income markets was up 86% benefiting from a favorable comparison against the challenging fourth quarter last year, but also reflecting strength across businesses, notably in securitized type products and rates driven by strong client activity and monetizing flows.

Equity markets was up 15% driven by strength across cash and prime. Treasury services revenue was $1.2 billion, down 3% year-on-year primarily due to deposit margin compression, which was largely offset by organic growth. While Security services revenue was $1.1 billion [Phonetic], up 3%. Expenses of $5.2 billion were up 12% compared to the prior year with higher legal, volume and revenue related expenses, as well as continued investment.

Now moving on to Commercial Banking on Page 8; Commercial Banking reported net income of $938 million and an ROE of 16% for the fourth quarter, and for the year $3.9 billion of net income and an ROE of 17%. Fourth quarter revenue of $2.2 billion was down 3% year-on-year with lower deposit NII on lower margins, largely offset by higher deposit fees and a gain on the strategic investments.

Gross investment banking revenues were $634 million, up 5% year-on-year, driven by increased large-scale activity. Full year IB revenue was a record $2.7 billion, up 10% on strong activity across segments with record results for both middle market and corporate client banking. Expenses of $882 million were up 4% year-on-year, driven by continued investment in banker coverage and technology.

Deposit balances were up 8% year-on-year as we continue to see strong client flows. Loan balances were up 1% year-on-year. C&I loans were up 2% driven by growth in specialized industries and expansion markets, partially offset by the run-off in our tax exempt portfolio. CRE loans were up 1% where we continue to see higher originations in commercial term lending, driven by the low rate environment, offset by declines in real estate banking as we remain selective given where we are in the cycle.

Finally, credit costs were $110 million and NPL rate of 17 basis points, largely driven by single names which was reserved for in prior quarters. Underlying credit performance continues to be strong.

Now on to Asset Wealth Management on Page 9; Asset Wealth Management reported net income of $785 million with pre-tax margin of 28% and ROE of 29% for the fourth quarter. And for the year, AWM generated net income of $2.8 billion with both pre-tax margin and ROE of 26%. Revenue of $3.7 billion for the quarter was up 8% year-on-year as the impact of higher investment valuations and average market levels as well as deposit and loan growth were partially offset by deposit margin compression.

Expenses of $2.7 billion were up 1% year-on-year. And for the quarter, we saw net long-term inflows of $14 billion driven by fixed income and multi-asset and we had net liquidity inflows of $37 billion. AUM of $2.4 trillion and overall client asset of $3.2 trillion, both records, were up 19% and 18% respectively, driven by higher market levels as well as continued net inflows into long-term and liquidity products. Deposits were up 8% year-on-year, driven by growth in interest-bearing products. And finally, we had record loan balances, up 8% with strength in both wholesale and mortgage lending.

Now on to Corporate on Page 10; Corporate reported a net loss of $361 million. Revenue was a loss of $228 million for the current quarter, driven by approximately $190 million of net markdowns on certain legacy private equity investments. Sequentially, revenue was down $920 million due to lower rates, the benefit recorded in the prior quarter related to loan sales, as wells as the PE losses I just mentioned. Year-on-year revenue was down also primarily driven by lower rates. Expenses of $343 million were down $165 million year-on-year due to the timing of our contributions to the foundation in the prior year.

And turning to Page 11 for the outlook; at Investor Day, as always, we'll give you more information on the full-year outlook. However, for now, I'll provide some color and reminders about the first quarter. We expect NII to be approximately $14 billion, market-dependent; adjusted expenses to be about $17 billion. And as a reminder, the effective tax rate in the first quarter is typically impacted by stock compensation adjustments, and as a result, it's currently estimated to be approximately 17% since the managed tax rate is about 500 basis points to 700 basis points higher.

So to wrap up; 2019 was a year of record financial performance across revenue, net income and EPS. Our outlook heading into 2020 is constructive, underpinned by the strength of the U.S. Consumer. And despite expected slower global growth and the backdrop of geopolitical uncertainties, we remain well positioned as we continue to build on our scale and benefit from the diversification of our business model.

And with that, operator, please open the line for Q&A.

Questions and Answers:

Operator

[Operator Instructions] Our first question comes from Ken Usdin of Jefferies.

Jennifer A. Piepszak -- Chief Financial Officer

Hi, Ken.

Ken Usdin -- Jefferies -- Analyst

Thanks, good morning. Hi, Jen, how are you? Jen, I was wondering if -- in terms of the NII outlook, you talked about the $14 billion level, obviously getting to a point of stability. Can you help us -- outside of day count, can you help us understand just where we are in terms of repricing of the balance sheet? What happens if rates generally stay flat from here, just in terms of rate side of the equation, if we hold volume aside?

Jennifer A. Piepszak -- Chief Financial Officer

Sure. As we look at rates paid, on the retail side, we didn't obviously have repriced on the way up. And so there is little to do on the way down. In fact there from a rate paid perspective, we continued in the fourth quarter to see rates paid tick up a little bit on migration from savings to CDs.

And then on the wholesale side, we did see rates paid come down, as you would expect and we did see betas accelerate after the second cut. So there we saw more, more of a decline in CIB than we did in CB or AWM as you might expect. Importantly though, as we always say on the wholesale side, we price client-by-client. And so we're not going to lose any valuable client relationships over a few ticks of beta.

And then, I would just say, in terms of the outlook, with the Fed on hold, the implied do still had one cut later in 2020. And based on the latest implied, we'll give you more detail at Investor Day, as we always do, but I would say NII for the full year of 2020, flat to slightly down as the headwinds from rates will be offset with balanced growth.

Ken Usdin -- Jefferies -- Analyst

Yeah, got it. And just one question on just the volume side of things, ex the mortgage loans, sales last year, you were still in that like 3% core growth and obviously you talk a lot about this, the environment and how there's been some settling out, but at a lower level. Just, what's the status at just corporate and commercial customers now that we're closer to Phase 1 getting finalized, UMCA [Phonetic] is on the table? What's the -- what's the backdrop of just economic activity as you guys see it.

Jennifer A. Piepszak -- Chief Financial Officer

Sure. So, the fourth quarter definitely, I would say, stabilized. Things trade certainly stabilized. Things, broadly speaking, stopped getting worse and so, we saw sentiment improve a bit, which I think contributed to the overall success of the fourth quarter. And then, certainly there are some puts and takes. I mean the U.S. consumer remains in very strong shape both from a credit perspective sentiment spending. Obviously labor market is very strong and the Fed and the ECB on hold, and then capital spending is still a bit soft, but sentiment is at least, certainly better than it was six months ago. So we have a, broadly speaking, constructive outlook headed -- as we're heading into 2020 here.

Operator

Our next question is from Saul Martinez of UBS.

Saul Martinez -- UBS -- Analyst

Hi, good morning. I have a question on credit and CECL. And you guys have been pretty clear that your business decisions are based on economic outcome -- economic outcomes and not accounting outcomes and -- but CECL does materially change the way in which timing -- change the timing in which earnings accrete to book value and capital, obviously with a higher upfront hit. But you guys have also been shifting your loan book pretty materially toward cards, which have a much higher loss content than your total book.

So I guess a two-fold question. One is, how do we think about provisioning in this context, should we think provisioning is going to be well above charge-offs as your reserve ratio moves up, because I would think your ALLL ratio post CECL adoption, which is I think is about 1.8 1.9, it should move up as cards, which have a much higher loss content and that continue to grow in the mix. So just how do we think about provisioning in the context of the mix shift and CECL's adoption?

And then, I guess secondly, if there is a change in the macro environment and the credit environment does get worse and if CECL -- that inflection goes to your reserves and your provisioning, is there a point where CECL actually does change the way you think about pricing and underwriting in that environment?

Jennifer A. Piepszak -- Chief Financial Officer

Sure. So I'll start with the provisioning. So look, I think it's fair to say under CECL you could have incremental volatility given that reserves are more dependent on specific macroeconomic forecasts. But there, that would depend of course on our ability to have foresight into the timing and extents of those downturn.

in Cards specifically, as you say, in any one period of growth or a downturn, you could see an increase in reserve in the sense that we're taking life of loan versus the next nine or 12 months. So, that's true.

And then on the Wholesale side, you could see some differences of course, because there are modeling differences between specific macroeconomic forecasts and through the cycles. Having said that, we continue to believe [Phonetic] that that incremental volatility would be material for us. And of course net charge-offs are not changing. And then from a price perspective, we don't foresee in the near term any pricing changes. The cash flows with the customer have not changed. And so we don't see any, but it is true, as you rightly pointed out that there is an increased cost of equity in the sense that we're taking reserves upfront versus through time. So over time you could see that, but we're not expecting it in the near term.

Saul Martinez -- UBS -- Analyst

Got it. I guess on the provisioning side. My question is more just on an ongoing basis is the mix changes more toward higher loss content lending, which obviously has higher margins and higher profitability through the -- over the course of the loan. But like in that context, I would -- is it fair to say your provisioning levels also could be materially above your charge-offs because I would think that your reserve ratios, your ALLL ratios do have to move up as that mix changes on your balance sheet it?

Jennifer A. Piepszak -- Chief Financial Officer

It could be -- it could be important. So that's just timing, particularly on the card side, it's just timing. But it's difficult to know, again, because it relies on our ability to have perfect foresight into the timing and extent of a downturn.

Saul Martinez -- UBS -- Analyst

Got it. No, that's fair. Thanks a lot. Appreciate it.

Jennifer A. Piepszak -- Chief Financial Officer

Sure.

Operator

Our next question comes from Erika Najarian of Bank of America.

Erika Najarian -- Bank of America Merrill Lynch -- Analyst

Hi, good morning.

Jennifer A. Piepszak -- Chief Financial Officer

Hi, Erika.

Erika Najarian -- Bank of America Merrill Lynch -- Analyst

So, I was hoping to get a little bit more credit on what happened in the quarter to produce such stellar results. Understand that obviously the fourth quarter ' 18 comp was light, but $3.4 billion is still a pretty heavy number for a fourth quarter for JPMorgan. So, any color you could provide would be very helpful Jennifer?

Jennifer A. Piepszak -- Chief Financial Officer

Sure. So you're taking about markets, Erika?

Erika Najarian -- Bank of America Merrill Lynch -- Analyst

Markets, thank you.

Jennifer A. Piepszak -- Chief Financial Officer

Yes. Okay, sure. So there -- at Goldman, in early December, I did say we expect it to be up meaningfully. I would say the performance was broad based. In rates we call out securitized products -- I'm sorry, in fixed income, we call out securitized products in rates which were bright spots. But broadly speaking, obviously equities had a very strong quarter as well. So it's really across the franchise and we saw very strong client flow and we had $0.06 monetizing those flows, so just a very healthy environment for us and really strong performance.

Erika Najarian -- Bank of America Merrill Lynch -- Analyst

Got it. My follow-up question is that a quarter ago or -- and two quarters ago, the revenue backdrop for banks in general, when the outlook was starting to deteriorate. And I think management had got -- gave us some color that you'll continue to invest your efficiencies and initiatives, no matter what the changes are in the revenue environment. But you could cut back on certain expenses if revenue environment was changing. That being said, your revenue production seems to always outperform to the upside. So as you think about 2020, is the best way to think about expense is just at 55% overhead ratio?

Jennifer A. Piepszak -- Chief Financial Officer

So look, on the efficiency ratio, I would say that, we run the Company with great discipline, whether it's relentlessly pursuing expense efficiencies or investing with discipline through the cycle. But because the efficiency ratio is an outcome, not an input and is about expenses and revenue, we're not going to give a target for any one year. We think about operating leverage over time and as we always say we're not going to change the way we run the Company for what could be temporary revenue headwinds.

And on expenses, I would just say that at Investor Day last year, Marianne told you that we expected the cost curve to flatten post 2019 and 2019 adjusted expenses were up 3%. 2020, we expect them to be up less than that.

Operator

Our next question is from Mike Mayo of Wells Fargo Securities.

Mike Mayo -- Wells Fargo Securities -- Analyst

Hi.

Jennifer A. Piepszak -- Chief Financial Officer

Hi Mike.

Mike Mayo -- Wells Fargo Securities -- Analyst

Is Jamie on the call?

Jennifer A. Piepszak -- Chief Financial Officer

Yes.

Mike Mayo -- Wells Fargo Securities -- Analyst

I'm sorry?

Jennifer A. Piepszak -- Chief Financial Officer

Yes, he is. Yeah.

Mike Mayo -- Wells Fargo Securities -- Analyst

Okay. So I just -- a question for Jamie, because in the first paragraph you mentioned easing trade issues helped market activity and I know this is a very simple question, but can you talk about the connection between easing trade issues and better trading and you said that was better toward the end of the year. Is this something that you expect to remain or is this a one-off quarter.

James Dimon -- Chairman and Chief Executive Officer

Yeah, that's a hard question, Mike. So the obviously [Indecipherable] a lot of consternation that has eased off a little bit. I don't think we seen it completely go away. So you still have potential ongoing trade issues with China and Europe and stuff like that. But I think because that sentiment got better trading got better. But for how long that continues, we don't know.

Mike Mayo -- Wells Fargo Securities -- Analyst

And then, Jennifer, you mentioned expense growth was 3%, it should be less than that this year. You guys had also mentioned that your technology spending might be leveling off. So as that levels off maybe you see paybacks from prior investment, any sense of where tech spending will be this year versus the prior year and how you think about that. And I know we'll get more at Investor Day.

Jennifer A. Piepszak -- Chief Financial Officer

Sure, of course. So I think you can think about tech spendings on a fully loaded basis being in line with what I described for the company. And we continue to realize efficiencies from investments in tech. but as you well know, we continuously invest in tech and so there is a fair amount of velocity in the investment portfolio there as investments roll off and we're investing in technology and innovation. So you can think about tech spending as being broadly in line with how I describe the Company in terms of trend.

Operator

Our next question is from Betsy Graseck of Morgan Stanley.

Betsy Graseck -- Morgan Stanley -- Analyst

Hi, good morning.

Jennifer A. Piepszak -- Chief Financial Officer

Hi Betsy.

Betsy Graseck -- Morgan Stanley -- Analyst

Two questions, one on asset growth. In the last couple of years fourth quarter, you have to go through this exercise of trying to squeeze down to hit the GSIB target. And then in addition, this year, I think you sold some residential mortgage loans to investors or at least the investors are taking the risk of it and then you're requesting to have regulatory capital reflect that transfer of risk to an investor pool while you're keeping the customer relationship.

When I see these things, I'm wondering how you're thinking about how much room you have for asset growth as we go into 2020 and is there an opportunity to potentially do more of this residential mortgage loan trade to free up space for growth. Maybe you could speak to that.

Jennifer A. Piepszak -- Chief Financial Officer

Sure. So I mean we're bound by the standardized capital and so, of course, that is a consideration for us and one of the reasons that we're looking to structure loan sales as you described in the mortgage business. So we think that there is more we can do there. And then on GSIB, we remain hopeful that we will see the refinements there and recalibration that the Fed has been talking about for some time because that will become increasingly difficult. So, both are, at the margins, constraints for us, But broadly speaking, I wouldn't say that we're constrained given where we are on our capital ratios.

Betsy Graseck -- Morgan Stanley -- Analyst

And as I think about CECL, appreciate the commentary you had earlier on the call. I'm just wondering, a couple of things; one, why do you think you ended up toward the low end of your $4 billion to $6 billion increase in reserves that you outlined earlier. And what kind of estimates you have for the economic outlook? You've got the assumption for the economic outlook in the reasonable supportable period etc. And so, I'm just trying to understand what kind of forecast you have in your model so that I understand what's embedded in your scenarios and in your ALR ratio?

Jennifer A. Piepszak -- Chief Financial Officer

Sure. So, we -- I think we ended up at the low end, as we -- through the year, continue to get more certainty around what the macroeconomic forecasts were going to look like. And so I think that's really what's driving it. Obviously, portfolio mix as well continue to be very strong in terms of performance of the portfolio.

And then, on the estimates for the economic outlook, as you rightly say, there is the reasonable and supportable period which for us is two years. And so, we do use multiple weighted scenario there. So we weight multiple scenarios with the one most likely getting the greatest weight and that's where you went up with what looks like a reasonably benign outlook for the reasonable and supportable period which also obviously would contribute to us hitting the low end of the range.

James Dimon -- Chairman and Chief Executive Officer

And Jen, are we going to disclose some of those variables over time?

Jennifer A. Piepszak -- Chief Financial Officer

that's a great point Jamie. I should have said that. Yes, we -- I mean there will be more disclosure about CECL in the Q for the first quarter.

James Dimon -- Chairman and Chief Executive Officer

Which means all the banks will be showing these ridiculous forecasting going forward and the differences and we'll spend time talking about that as opposed to the actual business.

Jennifer A. Piepszak -- Chief Financial Officer

Right.

James Dimon -- Chairman and Chief Executive Officer

But we'll disclose it. You need to know to make it clear what we're doing and why we're doing it.

Jennifer A. Piepszak -- Chief Financial Officer

That's right. So you'll see more in the Qs.

Operator

Our next question is from Matt O'Connor of Deutsche Bank.

Matt O'Connor -- Deutsche Bank -- Analyst

Good morning.

Jennifer A. Piepszak -- Chief Financial Officer

Hi Matt.

Matt O'Connor -- Deutsche Bank -- Analyst

Two quick follow-ups to some themes that have been talked about. I guess first on expenses, the full-year outlook was pretty clear. Less than 3% growth, but the first quarters seems a little bit higher than maybe I would have thought, up 4% year-over-year and I don't know if that's just rounding and I'm getting too obsessed over $100 million here or there or if you are upfronting some investment spend, and if so what that's for?

Jennifer A. Piepszak -- Chief Financial Officer

Sure. So, the first quarter tend to be a bit higher for us, if you look through history and so -- but there, you can think about it, comparing it year-over-year. We have volume and revenue related expenses increasing, a bit of an increase on investments, but both are being partially offset by expense efficiency.

Matt O'Connor -- Deutsche Bank -- Analyst

Okay. And then the other follow-up question is just on capital allocation. Obviously, it's a good problem to have. But the ratio just keep going up, the capital generation keeps going up. The stock keeps going up. You're obviously buying back a lot of stock. The goal is to get the dividend, I think, higher over time. But maybe just talk about how you think about buying back stock at these levels. If there is other call it, creative uses of capital. Like, I would think about all the money you spend on technology. Does it make sense to buy technology versus do it organic? So, just maybe address some of those things. Thank you.

Jennifer A. Piepszak -- Chief Financial Officer

Sure. So on that ratio, I'll just remind you that of course we have our capital distribution plan approved once a year. And so since our last CCAR filing, we have realized some RWA efficiency and we've out-earned relative to the assumptions in the CCAR filings. And so that's part of the reason why we've seen the ratios load up there.

On stock buybacks, you know as you rightly point out, our first priority is always going to be to invest for organic growth. And so we are always looking to do that, first and foremost. And then, to have a competitive and sustainable dividend and only then do distribute excess capital to shareholders through buybacks and we have said that it makes sense to continue to do that at or above 2 times tangible book which is about where we are now.

We will obviously, when distributing excess capital, always be looking at the alternatives. But at a 17% ROTCE and 2% or 3% dividend payout ratio, there is a high bar to the alternative.

James Dimon -- Chairman and Chief Executive Officer

And yeah, you're absolutely right about acquisitions, we did do InstaMed this year, which hooks up electronics -- InstaMed hooks up providers and consumers of healthcare, while, I think the numbers are like 80% or 90% is still done by check. So if there are opportunities like that, we absolutely will be on hunt for them.

Jennifer A. Piepszak -- Chief Financial Officer

That's right, WePay last year. Yeah.

James Dimon -- Chairman and Chief Executive Officer

And WePay the year before.

Jennifer A. Piepszak -- Chief Financial Officer

Yeah.

Operator

Our next question is from Gerard Cassidy of RBC.

Gerard Cassidy -- RBC Capital Markets -- Analyst

Hi Jennifer.

Jennifer A. Piepszak -- Chief Financial Officer

Hi Gerard.

Gerard Cassidy -- RBC Capital Markets -- Analyst

A question on credit, you obviously put up some really good numbers, once again, on credit quality and I noticed that you had a nice material decline in the wholesale non-performing assets quarter-to-quarter. Can you give us any color on what brought that down and could you tie in also any concerns that you may have about the energy portfolio. I know it's not material, but there is some concerns out there about energy credits.

Jennifer A. Piepszak -- Chief Financial Officer

Sure. So, on wholesale non-performing loans in the CIB. That was some name-specific upgrades that we had in the CIB. And then in the commercial bank that was related to charge-offs taken in the quarter. And then, on energy, really nothing there semantically, I would say like any sector we have upgrades and downgrades and this quarter was no exception. But I wouldn't say anything semantically in our portfolio that we're concerned about.

Gerard Cassidy -- RBC Capital Markets -- Analyst

Very good. And then, I don't know if I heard you correctly on the last answer to the stock repurchase program. I understand of course it's driven by your CCAR results. But if the price of the stock, and that's a good problem to have, gets to a level that you consider to be too high.

I think you may have said 2 times tangible book value, what then happens if the price, if it gets to a point where you guys think it's just too high to buy it back, what do you do with the excess capital at that point? Have you given that much -- and again, that's a good problem to have. I understand that. But have you given any thought to that?

Jennifer A. Piepszak -- Chief Financial Officer

Sure, we give a lot of thought to it. And I agree, it is a high-class problem. And so, we said that at or above two times tangible book makes sense. If it continues to go up, we're going to continue to look at alternatives. Most importantly, within the Company in terms of how we should really think about the returns on buying our stock back at a higher level versus perhaps thinking about the returns a bit differently in terms of organic growth. Jamie, I don't know if there is anything you want to add?

James Dimon -- Chairman and Chief Executive Officer

No, you said it all.

Operator

Our next question is from Steven Chubak of Wolfe Research.

Steven Chubak -- Wolfe Research -- Analyst

Hi, good morning. So Jennifer, wanted to start with a question on capital. Quarles indicated in a recent interview that he plans to implement the bulk of the SEB in 2020 CCAR. Also alluded to the possibility of deploying a counter-cyclical buffer as part of that. I'm just wondering if the counter-cyclical buffer is actually deployed or incorporated within the test. Is that something that's underwritten as part of your 12% CET1 target and are you anticipating changes to the GSIB coefficient calculations that you alluded to earlier in the call as part of the coming cycle as well.

Jennifer A. Piepszak -- Chief Financial Officer

Thanks, Steven. So, I mean, you touched on a number of things that are all important and I think what's most important to us is that we end up with a cohesive framework across all of them. The comment from the Vice-Chair has been constructive in the sense that he always reiterate that he thinks the level of capital in the system is about right. And so we'll have a firmer view when we see a final rule. As you say, we do expect to see something in 2020 based upon the comments that we have heard, just like you have and we expect that our 12% target will not be impacted because we do constructively hear the Vice Chair say over and over that the amount of capital in the system is about right. And then, but we didn't have a firm view until we see the final rule.

And then, on GSIB we remain hopeful that we're going to see the refinements that the Fed has been talking about, perhaps not full recalibration until Basel IV, which is what the Vice Chair recently said. But, certainly, there are a number of refinements that we've been talking about and the Fed has been talking about for year and that we remain hopeful that we'll see them very soon.

Steven Chubak -- Wolfe Research -- Analyst

Thanks for that color. Jennifer. And just one final one from me. We saw really strong FIC results as well as really strong institutional deposit growth. I was hoping you could speak to what impact the Fed balance sheet growth is actually having on all of your different businesses or how that's manifesting, because it seems to be providing a pretty nice tailwind whether it's some increased activity as well as some benefit in terms of deposit growth that you're seeing across the overall franchise but institutional in particular.

Jennifer A. Piepszak -- Chief Financial Officer

Sure. So you're absolutely right. On the wholesale side, the Fed balance sheet extension was for sure a tailwind for us, although I would say, the more meaningful portion of our deposit growth on the wholesale side in the quarter was from strong organic growth in client acquisition [Technical issue] was a tailwind. And elsewhere I would say, obviously it was the right thing to do and provided stability in the repo markets throughout the quarter.

Operator

Our next question is from Brian Kleinhanzl of KBW.

Brian Kleinhanzl -- Keefe, Bruyette & Woods -- Analyst

Hey, good morning. Quick question on the deposit costs, could you just break down maybe by segment where the big drivers were, that saw -- you saw have the big reduction in deposit costs linked-quarter. Was that in security services, was it the wealth management?

Jennifer A. Piepszak -- Chief Financial Officer

Sure. Sure, Brian. So on that, I'll start with retail where we saw rates paid tick up a bit and that's on migration from savings to CDs. We have seen CD pricing come off its peak, but continuing migration from savings to CDs. And then, on the wholesale side, you see bigger declines in rates paid in treasury services for sure and then a little bit less so in the commercial bank and AWM.

And again, as we always say, these are name specific client by client decisions. And while we feel good about where we are, these are decisions we make client by client and we're certainly careful and have a lot of discipline not going to lose valuable relationships over a few ticks of beta.

Brian Kleinhanzl -- Keefe, Bruyette & Woods -- Analyst

And then, a separate question. In the Commercial Bank, I mean you're seeing loans come down quarter-on-quarter for end of period and generally modest growth year-over-year. I mean what's the sentiment now in the middle market and the corporate client. Is it a sentiment issue? Is it just timing issue there for seeing better loan growth?

Jennifer A. Piepszak -- Chief Financial Officer

Sure. So there are obviously some puts and takes which I'll run through, but broadly speaking, I would say, what we're seeing is more a function of our own discipline than it is a function of demand. And in C&I, we feel good about the growth that we're seeing in the areas where we're focused, in specialized industries and market expansion, but of course, that's offset partially by the tax-exempt portfolio that's running off. And then in CRE, good growth in commercial term lending as we continue to have opportunity there, given the rate environment and then that is offset by real estate banking where we are very disciplined, given where we are in the cycle.

James Dimon -- Chairman and Chief Executive Officer

I would just add. When capital expenditures come down, all things being equal, which they're not, but all things being equal, you're going to see a reduction in some lendings as companies need less money to pay off receivables and inventory and plant and equipment.

Operator

Our next question is from Glenn Schorr of Evercore ISI.

Jennifer A. Piepszak -- Chief Financial Officer

Hi Glenn.

Glenn Schorr -- Evercore ISI -- Analyst

Hello there, hi. A quick question on open APIs and what the big picture is here and how it impacts you and the rest of the banking industry meaning there is concerns over data security and things like that, but JPMorgan has some -- plenty of agreements with some of the bigger providers. I'm just curious to get your big picture thoughts on what level concern should we have and what's the good and the bad.

Yeah. I mean there, I would say, Glenn, our customers' data privacy and security is of utmost importance to us. And we think over time the best way for us to do that as securely as we can is to have third-party apps only access data through our APIs. And so we are working name by name to get those agreements in place. And we hope, through time that is exclusively the only way that third parties can access our customers' data. We think that's the most secure way to do it.

James Dimon -- Chairman and Chief Executive Officer

But very importantly, is that, that data is the data the customer agrees to give them on the basis they agree to give it to them is not unlimited access to customer data and the customer will have the ability to turn it off as opposed to today, if you gave you bank passcode to someone, they're taking your data every day, maybe even every minute and you don't even know about it because you forgot.

Jennifer A. Piepszak -- Chief Financial Officer

Great point. And we're going to make it super easy for our customers to be able to do that.

Glenn Schorr -- Evercore ISI -- Analyst

So you will give them the tools to control that.

Jennifer A. Piepszak -- Chief Financial Officer

Yes, you can imagine a dashboard, where they will have the...

James Dimon -- Chairman and Chief Executive Officer

That is the full intent.

Jennifer A. Piepszak -- Chief Financial Officer

Yeah.

Glenn Schorr -- Evercore ISI -- Analyst

And then, just curious if you've seen any follow-on impacts that you've seen some repricing on parts of the illiquid markets and for specifically some of the unprofitable parts of those companies, and is that just the repricing and everybody that owns them will take some hits a little bit slower progress on banking front and that's it or is there anything bigger there to worry about with what's going on in the illiquid side.

James Dimon -- Chairman and Chief Executive Officer

Are you taking about the private companies?

Glenn Schorr -- Evercore ISI -- Analyst

Yes, I am, sorry.

James Dimon -- Chairman and Chief Executive Officer

Yeah, look, there are a lot of private companies, lot of them do well, some don't, some have failed. Some have access to capital now and they wouldn't have access to capital in a downturn, but it's not a systemic issue. It's just -- in the capital market there are a lot of private companies and -- so I don't think it's that big a deal. You just have an adjustment in access to capital that will happen periodically.

Operator

Our next question is from Marty Mosby of Vining Sparks.

Marty Mosby -- Vining Sparks -- Analyst

Thank you. Jennifer, you were kind of foreshadowing lower tax rate as you kind of move into the first quarter and then the tax rate here in the fourth quarter was a little bit lower than what we expected. Is there anything that's permanent here or are there some things that are just kind of rolling through these two quarters?

Jennifer A. Piepszak -- Chief Financial Officer

Yeah, there -- I wouldn't say there's anything permanent there. The first quarter is typically lower for us Marty. You can think about full-year '20 as been 20% plus or minus, and of course that would depend on any non-recurring items we might have or any change in regulation. But 20% plus or minus, and then of course that managed tax rate is typically 500 to 700 basis points higher than that.

Marty Mosby -- Vining Sparks -- Analyst

And then a bigger question, when we came into 2018, the net interest margin was around 2.5% and then now as we are coming out of 2019, the net interest margin has fallen below 2.4%. So interest rates went up a 100 basis points and then down 75 basis points and we've netted down a negative 10 basis points. So I was just curious on that path, it's either the way the Fed kind of inflected very quickly that created a little bit more pressure in the net between deposit pricing a loan pricing or do we think that this is probably just some of the competition that came in after the tax reform and maybe this is just the evidence of some of that competition with the increased profitability that we got from the benefit from the taxes?

Jennifer A. Piepszak -- Chief Financial Officer

Yeah. So there, I would say Marty, on that -- sort of the last several hikes, there were some catch-up there because we know we had some lags on reprice in the rising rate environment. So if you're just looking at the last few high, the betas would certainly be higher than what we're seeing in terms of the first three eases here. But broadly speaking on NIM, I mean we don't -- NIM is an outcome for us, not an input and as we think about looking forward, certainly the environment is very competitive, it always has been. And NII, the outlook for 2020 is, at this point, based upon the implied flat to slightly down and we do expect balance sheet growth.

Operator

Our next question is from Andrew Lim of Societe Generale.

Andrew Lim -- Societe Generale -- Analyst

Hi, morning, thanks for taking my questions. Wondering if you can give a bit more color on your markets performance there, obviously it's done very well. Geographically though, is there much more weighting there on the U.S. versus Europe and APAC.

Jennifer A. Piepszak -- Chief Financial Officer

I would say Andrew that it was broad based. We can have Jason and team follow up specifically on a geographic breakdown. But, but it was -- it was largely broad based.

Andrew Lim -- Societe Generale -- Analyst

Right. And would you say with confidence that you're gaining market share in both territories there?

Jennifer A. Piepszak -- Chief Financial Officer

Again, I don't have the split on market share by region, but Jason and team can certainly follow-up on that.

James Dimon -- Chairman and Chief Executive Officer

Yeah, I'm not sure we want to start disclosing that regularly. But I do believe the market share went up in -- pretty much in most markets, but you can't say most markets in all products.

Jennifer A. Piepszak -- Chief Financial Officer

Yeah.

Operator

And our next question is from Alison Williams of Bloomberg Intelligence.

Alison Williams -- Bloomberg Intelligence -- Analyst

Good morning. So I had a similar question, just circling back to trading and then CIB more broadly. So obviously, the bank has gained share, but can you speak to future opportunities and runway and maybe this is more of a question for Investor Day, but specifically, businesses like cash management, transaction banking and corporate clients in general. You're a leader in the U.S. Anecdotally we hear U.S. banks have been making gains in Europe. Can you speak at all to that opportunity.

Jennifer A. Piepszak -- Chief Financial Officer

Sure. So as you said, we'll give you more color at Investor Day for the Treasury Services business. We feel really good about where we're positioned. I think going forward, there will obviously be some rate headwinds there, which we think can be offset by organic growth. But given the investments that we have made there, Jamie have mentioned InstaMed earlier. We feel really good about the capabilities that we're adding and what we're seeing in terms of organic growth there, but we can talk to you more about that at Investor Day.

Alison Williams -- Bloomberg Intelligence -- Analyst

Okay, thank you.

Operator

And we have no further questions at this time.

Jennifer A. Piepszak -- Chief Financial Officer

Okay. Thanks everyone.

James Dimon -- Chairman and Chief Executive Officer

Guys, we'll see you. Thank you. I'll see you guys tomorrow.

Jennifer A. Piepszak -- Chief Financial Officer

Thanks, see you tomorrow.

Operator

[Operator Closing Remarks]

Duration: 50 minutes

Call participants:

Jennifer A. Piepszak -- Chief Financial Officer

James Dimon -- Chairman and Chief Executive Officer

Ken Usdin -- Jefferies -- Analyst

Saul Martinez -- UBS -- Analyst

Erika Najarian -- Bank of America Merrill Lynch -- Analyst

Mike Mayo -- Wells Fargo Securities -- Analyst

Betsy Graseck -- Morgan Stanley -- Analyst

Matt O'Connor -- Deutsche Bank -- Analyst

Gerard Cassidy -- RBC Capital Markets -- Analyst

Steven Chubak -- Wolfe Research -- Analyst

Brian Kleinhanzl -- Keefe, Bruyette & Woods -- Analyst

Glenn Schorr -- Evercore ISI -- Analyst

Marty Mosby -- Vining Sparks -- Analyst

Andrew Lim -- Societe Generale -- Analyst

Alison Williams -- Bloomberg Intelligence -- Analyst

More JPM analysis

All earnings call transcripts

10 stocks we like better than JPMorgan Chase
When investing geniuses David and Tom Gardner have a stock tip, it can pay to listen. After all, the newsletter they have run for over a decade, Motley Fool Stock Advisor, has tripled the market.*

David and Tom just revealed what they believe are the ten best stocks for investors to buy right now... and JPMorgan Chase wasn't one of them! That's right -- they think these 10 stocks are even better buys.

See the 10 stocks

*Stock Advisor returns as of December 1, 2019

This article is a transcript of this conference call produced for The Motley Fool. While we strive for our Foolish Best, there may be errors, omissions, or inaccuracies in this transcript. As with all our articles, The Motley Fool does not assume any responsibility for your use of this content, and we strongly encourage you to do your own research, including listening to the call yourself and reading the company's SEC filings. Please see our Terms and Conditions for additional details, including our Obligatory Capitalized Disclaimers of Liability.

Motley Fool Transcribers has no position in any of the stocks mentioned. The Motley Fool has no position in any of the stocks mentioned. The Motley Fool has a disclosure policy.


Source

Popular posts

Welcome! Is it your First time here?

What are you looking for? Select your points of interest to improve your first-time experience:

Apply & Continue